Oncology treatment deducted from savings account

<p>Momentum account number: ********** </p> <p>Last year in September I logged a complaint for Oncology related benefits being deducted from the savings account of my Mother.</p> <p>After consideration by Momentum, these amounts were reversed.</p> <p>The problem has now recurred - My Mother is being treated for Cancer and needs to have blood tests taken as a natural concommitant of the treatment.</p> <p>Authorisation number ********** Ref: ********** 38.</p> <p>Call reference: ********** 82 + ********** 036 and recently spoke to a Bridget on ********** 254.</p> <p>Please could a senior person review the file and attempt to determine why these costs are being denied payment.</p> <p>If it is believed that these amounts are not due for payment per the medical plan, please issue a formal response, quoting the section, in order that I can refer the case to the medical aid ombudsman.</p>