Numerous Requests for Assistance IGNORED!!!!!

<p>I e-mailed momentum on the 1st of November placing my one month notice to terminate medical aid due to the fact that my medical aid funds were always exhausted even though I hardly ever used the service. </p> <p> </p> <p>I receive an e-mail from Service Consultant Yugan on the 4th November stating that he cannot assist me unless I complete paperwork to change primary e-mail address because I sent my request to terminate with an e-mail address that was not on their system. I rep**** from the e-mail address that is registered with momentum yet again requesting to place my notice. </p> <p> </p> <p>All my follow up mails and phone calls have been blankly ignored. I think this is very unprofessional and extremely bad customer service as I would expect to have had my e-mails returned after 3 weeks have passed. </p>