Not impressed

On the 17th of February I sent you an email, attaching my ID and proof of new account for debit order information, requesting the necessary documentation to change my debit order.

On the 18th of February I sent you the required document and request my HealthSaver to be canceled.

On the 20th of February you sent me a mail that my request to cancel HealthSaver has been submitted to the relevant department.

On the 21st of February you sent me a mail confirming that my HealthSaver will be terminated.

You never confirm my change of debit order, even though I have submitted the form, my ID and proof of bank details.

01 March You didn't deducted my debit order from the correct account and you deduct HealthSaver.

On the 4th of March I sent you a request to rectify this.

You ignore me.

On the 9th of March I repeat this email.

On the 11th of March you advise me that I need to send my ID and proof of account.

Why didn't you ask me this on the 18th of February already?

Why in 2025 can a client not respond to an email and have one reference number and have an email trail? You are your own worst enemy and makes it really confusing for your clients.