Not being paid at PMB rate

Although I have had excellent service from you so far I am not getting an answer to my question. I had 1 dr that was paid pmb rates but the other was not. The question is why not and can you process the 2nd dr at pmb rates as well. Via the app I send in the exact same question on Saturday and marked it as urgent. Still no response. I would also like to know why a co-payment was charged with a pmb condition.