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nJ
natasjha J

1 reviews | Active since May 2018

16 Feb 2026, 13:48

Not a great service provider

I do not agree with how the gap system works. So recently my daughter was in hospital, we had multiple pay ins and we did them as we wanted them to help her. So now we are stuck without the money because apparently gap claims takes 3 weeks to process.

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Replies (3)
Momentum Health
Momentum Health's reply16 Feb 2026, 14:02
Official
Dear Natasjha Jooste 

Thank you for bringing this matter to our attention. 

I will contact you for more information and discuss. 

Kind Regards 
Cerys 

nJ
natasjha J's update19 Feb 2026, 15:29
Reviewer Update
So I was Contacted by Cerys Two days ago and I was told I will have feedback the same day, that never happened. The one claim for Gap Cover has been sorted and when contacting the department now I was Told I will have to wait until next month for the other one to be sorted. So I am still stuck and still not got the service we were promised when we moved over to Momentum and I have since not heard a word from Cerys again after I have asked repeatedly for feedback on this matter?
Momentum Health
Momentum Health's reply24 Feb 2026, 08:51
Official
Dear Natasjha Jooste 

I will contact you  to discuss further. 

`Kind Regards 
Cerys