Non payment of Oncology related claims

Good afternoon Each of the last 3 years I have encountered a similar problem with non-payment of medical claims: My Mother is receiving prolonged treatment for Cancer. This treatment involves frequent blood tests in order to guide treatment direction. Some of the oncology treatment blood tests are not being paid for by Momentum Health. Please could all non-payments of her accounts over the last year be investigated to determine the reasoning. I was last advised that this is because of the treatment plan not being updated by the Oncologist. I have contacted the Oncologist directly and he confirms that all tests have been in accordance with the plan that he submitted. If Momentum is insistent that the treatment plan does not align with the actual treatment received, please could you send me evidence that I can use to rectify the administration of the Oncologist.

Please could her account be reviewed back to July 2017 for all denied claims relating to Blood tests. Where a claim for blood tests has been deducted from the Savings facility, please could a senior claims assessor ascertain the reason that the amount has not been paid from the oncology benefit and reverse the deduction from the savings account.

Regards Russell