Non-payment of claims

Good afternoon Each of the last 3 years I have encountered a similar problem with non-payment of medical claims: My Mother is receiving prolonged treatment for Cancer. This treatment involves frequent blood tests in order to guide treatment direction. Some of the blood tests are not being paid for by Momentum Health. Please could all non-payments of her accounts over the last year be investigated to determine the reasoning. Where attempt has been made to make use of Savings for a claim, please could a senior claims assessor ascertain the reason that the amount has not been paid from the oncology benefit.

Regards Russell