No Service delivery

In April 2017 we joined the Custom option of Momentum Health for the assurance that we will be covered medically if something serious should happen to any one of my family members.

Unfortunately my wife did get very ill in October 2017 and subsequently our Doctor wanted to admit my wife to the Mediclinic in Howick for treatment. We completed all the necessary documents and followed the prescribed protocols, and I had to pay a co-payment of R 1 200.00 before my wife would be admitted.

After about 30 minutes my wife was informed that the Medical Aid will not cover the Hospital treatment with all kinds of stories..... The first being that we had to be members of the medical aid for at least 12 months before they will be willing to assist. Please note that when we joined the medical aid in April there were no exclusions and they were to happy to start taking my money on a monthly basis....

We then complained and then the medical aid stated that the request is on review and that my sick wife must just wait!! Momentum Health does not care for their members and it is very clear that this is nothing else but a money making racket. Further that this Medical Aid is exploiting its members without providing the cover its members pay for.

I am not going to keep quiet any longer and I will share my story to the world in order to attempt to protect the poor consumers from having the same experience as I did.

I am extremely unhappy and I will warn every person that I come across to stay away from Momentum Health as far as possible....