No response after submitting claim enquiry 3 times in 7 weeks

I had a jaw operation and had my wisdom teeth removed in February 2017 at Stellenbosch Mediclinic. My hospital bill was settled by Momentum, but after months of receiving an account for my anaesthesia from the anaesthetists office and eventually a lawyers letter, I presumed I was liable for payment and not Momentum since all bills which were supposed to be paid by Momentum had been paid.

So, I paid the bill and thought I would claim the anaesthetists fee back from my Gap Cover. Then my Gap Cover insurers let me understand that Momentum was supposed to have paid the anaesthetics bill.

So it is obvious why the claim bill was not submitted in the first 4 months. When I telephoned the secretary of the anaesthetist, she said that Mediclinic Stellenbosch supp**** their offices with the wrong patient information and subsequently the account was never forwarded to Momentum from the anaesthetists office.

I called Momentum 2 months ago telling them this story and they told me to submit the anaesthetist claim, which I then did. They also told me to explain what happened, which I also did.

I received a reference no. ( ********** 63) saying that my request wsa forwarded to the claims department.

I have heard nothing back in 2 months after a number of emails.

Chris la Grange