No response

Att: Momentum Health: Ingwe Option My medical aid was terminated due to non-payment despite me requesting that the Medical aid change my banking details, this was done after an extended period of time. My issue with this is that I was not informed that it was on the verge of being terminated and I was not informed when it was actually terminated. I visited Greenacres hospital and still dealt with a call centre consultant who gave me an authorisation code but failed to tell me about any of this. I therefore requested an application to have my medical aid reinstated, I filled this form in and sent to it the relevant email almost a month ago with all required documents. I have not received a response regarding the application and have therefore been receiving bills from the hospital and radiology department. I was told to wait 2 weeks for a response, it has now been 4 weeks. Please assist me in having this issue resolved?