No reply from Momentum Health on claim review prior to surgery admission

We required a reply to a review on dental cover prior to surgery, due to no response from Momentum we approached the broker who sold the cover to us, they submitted the request but received no reply to date even though the surgery is scheduled for today. It shows a lack of respect towards the financial advisor and clients from Momentum. Please reconsider before joining this service provider. Note we have been members since 2018 and this is the first claim, once again with limited cover and technical jargon to omit covering the costs.