DTHE
Dobby The House Elf

1 reviews | Active since Feb 2014

21 Jul 2021, 08:58

No Hospital Cover - EVER

I had an account with Momentum Health for 2 years. I cancelled my account due to great financial strain from the Covid-Pandemic. I asked Momentum to reduce the cost, completely willing to have less benefits. I got a very decisive, "In no way will we reduce your cost"

But the biggest concern: In the 2 years that I had an account not ONCE did they pay for a claim. I got a statement recently with a big fat R0 where their benefit payment should be.

I had cover for Emergency services, which they never paid out. I had cover for the gynecologist, which they never paid out. And the list goes on. I also waited 18 months just for my medical aid card (ridicules, right?)

They are very active to sell their company and its services to you, but they do not deliver.

0
Replies (2)
Momentum Health
Momentum Health's reply21 Jul 2021, 10:10
Official
Dear  Celeste von Solms

Thank you for bringing this to our attention, We will contact you shortly to assist.

Kind regards

Roger  Naidoo
Momentum Health
Momentum Health's reply21 Jul 2021, 12:12
Official
Dear Celeste

I tried to contact you to no avail. There  was no facility to leave a message. Kindly advise on a convenient time to contact you.

Kind regards

Roger Naidoo