No help in difficult times

Most shocking insensitive guidance when calling to advise of a Members death and change of Main member details. When members have been with a medical aid for years you must redo paperwork and fill in details that the medical aid already has. No understanding that the member already exists and they need to just be transferred to main member. They made you fill in a 14 page documents repeating the details they already have. They make an already upsetting and complicated matter very difficult to navigate. And this is after providing proof of death. I would not recommend them. I have had similar dealings with discovery and they were amazing.