SH
Sarah H
1 reviews | Active since Nov 2015
24 Aug 2020, 10:07
No help from momentum during an emergency.
Waiting in in the doctors rooms while the reception is on hold for authorization. Documents sent through last week Friday. My father is waiting to go in for an emergency back operation-theater is prepped. Doctors receptionist phoned through and was told it was authorized but the systems were down and the operater would call back. This is now 2 hours later and no one has phoned back. The receptionist phoned again and now this procedure has to go before a review board. Momentums call center is useless and does not do anything to help the member. Momentum has gone downhill and after this will be losing 3 members as a result. My parents have been on momentum for 9 years and this is how they are treated in an emergency situation. Disgusting!
Helpful (0)
Replies (8)0
Replies (8)
Momentum Health's replyOfficial
24 Aug 2020, 10:15Dear Sarah
Thank you for bringing this to our attention. We will contact you shortly to assist.
Kind regards
Roger Naidoo
Momentum Health's reply24 Aug 2020, 10:15
Official
Dear Sarah
Thank you for bringing this to our attention. We will contact you shortly to assist.
Kind regards
Roger Naidoo
Momentum Health's replyOfficial
24 Aug 2020, 10:28Dear Sarah
Please provide me with your dad’s medical aid or id number.
Kind regards
Roger Naidoo
Momentum Health's reply24 Aug 2020, 10:28
Official
Dear Sarah
Please provide me with your dad’s medical aid or id number.
Kind regards
Roger Naidoo
SH
Sarah H's updateReviewer Update
24 Aug 2020, 10:48My father is in an absolute state.
SH
Sarah H's update24 Aug 2020, 10:48
Reviewer Update
My father is in an absolute state.
SH
Sarah H's updateReviewer Update
24 Aug 2020, 11:10Roger Naidoo has gotten back to me, however the delay has resulted in my father being in an absolute state and now wanting to discharge himself as he is still waiting without for surgery unable to eat or drink since last night. The surgical officer at momentum is not available except via email. I have been informed that previous procedures have been authorized this morning. So I cannot understand the delay
This needs to be authorized AS SOON AS POSSIBLE. Should this result in my father attempting to leave the hospital with his current back problem this could cause paralysis which Momentum will be liable as this is a result of their delay! I can't believe this is the lengths we have to go to.
This needs to be authorized AS SOON AS POSSIBLE. Should this result in my father attempting to leave the hospital with his current back problem this could cause paralysis which Momentum will be liable as this is a result of their delay! I can't believe this is the lengths we have to go to.
SH
Sarah H's update24 Aug 2020, 11:10
Reviewer Update
Roger Naidoo has gotten back to me, however the delay has resulted in my father being in an absolute state and now wanting to discharge himself as he is still waiting without for surgery unable to eat or drink since last night. The surgical officer at momentum is not available except via email. I have been informed that previous procedures have been authorized this morning. So I cannot understand the delay
This needs to be authorized AS SOON AS POSSIBLE. Should this result in my father attempting to leave the hospital with his current back problem this could cause paralysis which Momentum will be liable as this is a result of their delay! I can't believe this is the lengths we have to go to.
This needs to be authorized AS SOON AS POSSIBLE. Should this result in my father attempting to leave the hospital with his current back problem this could cause paralysis which Momentum will be liable as this is a result of their delay! I can't believe this is the lengths we have to go to.
SH
Sarah H's updateReviewer Update
24 Aug 2020, 11:26Dr's office receptionist is on hold waiting for your consultants now for 20 Mins. They have called through 9 times now this morning alone.
*** lunga received the documentation on FRIDAY!
*** Samir
*** Clive
*** Lucia
*** Nosipi
***6 Tobiso
*** Nosipo
*** Tobiso
And the receptionist is still waiting for authorization.
Not to mention the 15 calls my mother made to momentum health on Friday, constantly being told to call back in an hour until 3pm of which they told her they were closed.
This is absolutely the worst experience we have ever had.
*** lunga received the documentation on FRIDAY!
*** Samir
*** Clive
*** Lucia
*** Nosipi
***6 Tobiso
*** Nosipo
*** Tobiso
And the receptionist is still waiting for authorization.
Not to mention the 15 calls my mother made to momentum health on Friday, constantly being told to call back in an hour until 3pm of which they told her they were closed.
This is absolutely the worst experience we have ever had.
SH
Sarah H's update24 Aug 2020, 11:26
Reviewer Update
Dr's office receptionist is on hold waiting for your consultants now for 20 Mins. They have called through 9 times now this morning alone.
*** lunga received the documentation on FRIDAY!
*** Samir
*** Clive
*** Lucia
*** Nosipi
***6 Tobiso
*** Nosipo
*** Tobiso
And the receptionist is still waiting for authorization.
Not to mention the 15 calls my mother made to momentum health on Friday, constantly being told to call back in an hour until 3pm of which they told her they were closed.
This is absolutely the worst experience we have ever had.
*** lunga received the documentation on FRIDAY!
*** Samir
*** Clive
*** Lucia
*** Nosipi
***6 Tobiso
*** Nosipo
*** Tobiso
And the receptionist is still waiting for authorization.
Not to mention the 15 calls my mother made to momentum health on Friday, constantly being told to call back in an hour until 3pm of which they told her they were closed.
This is absolutely the worst experience we have ever had.
SH
Sarah H's updateReviewer Update
24 Aug 2020, 11:33Please get back to me with an update it has now been an hour and we are in the same position!
SH
Sarah H's update24 Aug 2020, 11:33
Reviewer Update
Please get back to me with an update it has now been an hour and we are in the same position!
SH
Sarah H's updateReviewer Update
24 Aug 2020, 12:04Waiting for the authorization manager to phone me urgently. I have been waiting almost 30 Mins now for this call.
SH
Sarah H's update24 Aug 2020, 12:04
Reviewer Update
Waiting for the authorization manager to phone me urgently. I have been waiting almost 30 Mins now for this call.
SH
Sarah H's updateReviewer Update
24 Aug 2020, 12:47Still waiting.
SH
Sarah H's update24 Aug 2020, 12:47
Reviewer Update
Still waiting.