No help for financially distressed customers

Disgusted by lack of willingness to assist consumers in financial distress. Payment was missed due to a switch over of accounts. Tried to arrange a payment plan to keep account activated and they refused. I cannot afford a double payment and if something happens I will now be ruined. I have paid this company for years, they have made THOUSANDS off of me and cannot make an arrangement for me after my loyalty and good standing. I am in tears. REVOLTING BUSINESS PRACTICES