No help even from a 'MANAGER"

I just received a call from Debbie van der Walt, ***. She blamed the service provider (my chemist) saying that they are with holding information needed, upon which I rep**** that firstly I doubt that it is so and secondly if that was the case that with this situation I would have called the service provider 5 times a day until I got what I needed upon which she said that is what Shelyedon did and I asked her how she knew he did and if she confirmed that she did confirm when I said I was going to phone the chemist and confirm she then started speaking while I was speaking over me and said she confirmed with him??? She had a very negative attitude and I struggle to understand how she would be the person phoning a very unhappy client as clearly she has no idea or a terrible lack of training on how to resolve issues. I did speak to the chemist and as I guessed what she said was not true, in fact the chemist said that last week only after I again complained and requested Shelyedon to call me back since the 6th of May they received another form that they had to fill in which they did and they received an email about an hour ago where Momentum asked Absa to assist with the providers scan to pay. So in essence none of what she said is relevant to the progress of my issue and in fact all she did was just upset me again I don't appreciate being **** to. Please consider giving her training or maybe transferring her to another department as her ways are not at all positive to you as a company