NO Health Saver!!!

I’m extremely disappointed with the service we’ve received from Momentum Health regarding the activation of our HealthSaver account.

We requested that our HealthSaver be activated effective 1 April 2026. After waiting and following up, we were eventually advised that, although the activation was requested correctly, Momentum failed to process it due to an administrative error on their side.

Now, the “solution” offered is to backdate the HealthSaver to 1 April 2026, but we are told we must first pay the missed contributions of R2,000 per month for April and May 2026 (R4,000 total) before the full annual allocation of R24,000 will be available.

This is frustrating because the delay and missed contributions are not due to anything on our side—it was caused by Momentum’s own internal admin mistake. The lack of urgency, accountability, and proactive communication has been unacceptable, and we’ve had to chase for answers.