1 reviews | Active since Sept 2018
NO FEEDBACK FROM MOMENTUM/MULTIPLY RE SAFE DAYZ NOT WORKING CORRECTLY
The Safe Dayz stopped working on my app. My phone has met all the requirements for the Safe Dayz to record my journeys and the days I don't travel but the percent is not calculated right for the journeys and I'm not getting points for non travelling days. I have sent emails everyday from 6 January 2023 to Momentum Insure, Momentum Multiply, Momentum Escalations, Momentum Messenger on FB, Momentum Chat on Whatsapp and the Momentum app address and, despite receiving acknowledgement emails of getting back to me in ONE business day, NOBODY from any of these Momentum platforms has contacted me. I have sent MULTIPLE emails. I phoned Momentum Insure because Momentum Multiply advised me that Multiply is no longer dealing with Safe Dayz but Momentum Insure advises that because Safe Dayz is on the Momentum App that Multiply should be sorting this out. I have been with Momentum for years and have always had great service but from the beginning of this year the service has been disgusting. In fact, there has been NO SERVICE at all re my SAFE DAYZ queries.
Thank you for bringing this matter forward. We will investigate and contact you to discuss.
Regards,
Nosipho
Thank you for bringing this matter forward. We will investigate and contact you to discuss.
Regards,
Nosipho
After my very long discussion with you and Karabo, safe dayz starting working again, but stopped working the last week in January 2023. It seems this is a general prolem because there are a lot of copalints about this app on the Google Play Store. I have not received one safe day in february 2023 so far.
After my very long discussion with you and Karabo, safe dayz starting working again, but stopped working the last week in January 2023. It seems this is a general prolem because there are a lot of copalints about this app on the Google Play Store. I have not received one safe day in february 2023 so far.