No customer service, no care

Been struggling with Momentum since the 12th of Feb, even put a formal complaint on their website the 23rd of Feb! Still no one assist me! This is ridiculous, after today if I am not assist with below I will take the matter further!!! I send an email on the 12th Jan to add my newborn on the scheme. The 13th a mail was send to me to complete a form. I completed the same day and rep**** to email. Notted on the 17th that email was a no reply that a rep**** to therefor I resented the attached on the 17th Jan to memeber email. No one has contacted me and I phones on the 20th Jan to follow up. The lady I spoken to said someone will contacted me The Friday or Saturday. Its Monday 2pm and still no one contacted me. If I do not get any feedback COB tomorrow I will take my medical aid somewhere else. Can’t see why I have to keep following up to add a new person to my medical aid. Ref number ***

Please attend to this matter promptly.