no customer service

<p>My wife was admitted in hospital and I was required to fill a accident/injury details and undertaking.i faxed this on 29/12/2016 and then called them a few days later thinking that it was being attended to but nobody knew where that form was.I have the proof of fax and overlooked this so I then emailed it to them as discussed with the call center and the person told me it takes 24 to 48 hrs for the people in that department to check these docs. I called today and was asked when the mail wss sent. I told the guy that I dont have the copy of the mail but I received an auto response from them saying that it was received. He should have all related documents cos I had my membership number on each page. They finally found it and nobody sent it to the relevant department. You need to check your admin process cos you guys are all lost and my bill are delayed because of your mistakes.i asked for the call center agent to let me rate him but was cut off.Also asked for the manger to call me but over five hours later and no call. Nobody is that busy to give a customer a five miniute call. Worst service ever and I regret changing from Discovery but will definately change soon.</p>