No Customer Service

3 Weeks ago I started enquiring about going onto my husband's medical aid. I spoke to Shehana who answered some of my questions on the phone and said I can mail her if there is anything else,she never responded to the mail. I phoned again,got told my enquiry had been queued with Purity Mthembu who then eventually responded and asked for my husband's membership number, I sent that through and received no response. My husband phoned and complained and Refiloe said that she will help us, she also never responded. My husband phoned and complained again and then got to Rushinka Dilla. Rushinka responded on my original mail which also stated my husbands membership number and said she needs a signed consent form from my husband before answering any questions (she did add focus pages which helped). I sent that through,got a mail that the consent is loaded. I then mailed questions I had left after reading focus pages. Then got a response again asking for the membership number and to resend my enquiry again. I asked her how many times should I send the same thing before someone will just answer my questions. Got to a point where I don't want to take medical aid with momentum, just no service <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by Hellopeter.com)</em></div>