No answer to pending membership

Last week I app**** for the Custom option. It came back as allergic rhinitus and all associated illnesses will be excluded as a pre-existing condition for me. You will accept me and my family with no waiting period but yet want to exlude this "condition". This "condition" is not chronic and as I told your call centre I was last at my dr in middle 2017 for bronchitis yet you want to exclude it. You are prepared to pay from day 1 for anything else that may cost thousands but not for allergic rhinitus and that on a HOSPITAL PLAN!! If there is payouts in the health saver it will be cause I worked for it as I changed to your insurance as well and will get safe days, active days etc. I will further pay in extra money as needed and yet you want to tell me how I can use my own money!! I buy a box of antihistamines every now and again. I cant use R70 of my own money every now and again yet you will pay thousands immediately for anything else. Where is the logic in this? Yesterday I was asked when last I was sick, when last did you have symptoms etc. Really, do you keep track of your illnesses? I was promised an answer yesterday still nothing and it is almost mid day. Is this the way we start our relationship? I am really annoyed and irritated by the pettiness of this matter and that all for a hospital plan.