Newborn rejected as dependant member

I am extremely disappointed and frustrated.

My daughter has been on my medical aid with Momentum, and she fell pregnant last year. Throughout her entire pregnancy, not once was it communicated to us that there would be any issue with her or her baby being covered.

Now, my granddaughter is 2 weeks old and we’ve been told she cannot be added to my medical aid — leaving a newborn baby without medical cover. This is not only stressful but completely unacceptable.

How is it possible that no one informed us of this during the pregnancy, when we could have made alternative arrangements? This lack of communication has placed us in a very difficult position.

I expect accountability and a clear explanation from Momentum. Families should not be left in the dark like this, especially when it concerns the health and wellbeing of a newborn.