KD
Kariena D
1 reviews | Active since Jun 2019
16 Aug 2022, 14:36
Never use this plan
I submitted a request for a refund for a specialist visit on the 25th of April 2022 up to date no resolution to my request yet i keep on getting ref numbers and being told that payment was made but i never received it. Then they say the payment was never actually made. Ive requested a manager to contact me on their whatsapp, however no action i spoke to a Boitumelo today that said she would contact payments and find out why and contact me back. After almost 3 hours no call back. Ive had it with you guys not attending to queries and lines cutting and the WhatsApp service takes years to get a simple response. Do better
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Replies (2)
Momentum Health's replyOfficial
16 Aug 2022, 16:30Dear Kariena
Thank you for your enquiry. I will speak to the agents who attended to this case and call you back with feedback.
Regards,
Nosipho
Thank you for your enquiry. I will speak to the agents who attended to this case and call you back with feedback.
Regards,
Nosipho
Momentum Health's reply16 Aug 2022, 16:30
Official
Dear Kariena
Thank you for your enquiry. I will speak to the agents who attended to this case and call you back with feedback.
Regards,
Nosipho
Thank you for your enquiry. I will speak to the agents who attended to this case and call you back with feedback.
Regards,
Nosipho
KD
Kariena D's updateReviewer Update
16 Aug 2022, 17:30Im taking this to the ombudsman, becoz i gave you guys ample time to sort this out 4 months is alot of time to conclude whether a claim is successful or not, but i have not even received that feedback. I would like to know who’s job is it to give feedback regarding queries Becoz since the very first email sent to you guys. I have always been the one calling, not once have I received a email or call to update regarding the matter. A manager promised to call me today. It is now end of business and no one has called. I find it astonishing that you guys are still operating or do you guys deliberately delay claims so that clients get fed up and eventually forget about it. Get someone to call me i am tired of this i want it resolved ASAP my latest ref is. ***
KD
Kariena D's update16 Aug 2022, 17:30
Reviewer Update
Im taking this to the ombudsman, becoz i gave you guys ample time to sort this out 4 months is alot of time to conclude whether a claim is successful or not, but i have not even received that feedback. I would like to know who’s job is it to give feedback regarding queries Becoz since the very first email sent to you guys. I have always been the one calling, not once have I received a email or call to update regarding the matter. A manager promised to call me today. It is now end of business and no one has called. I find it astonishing that you guys are still operating or do you guys deliberately delay claims so that clients get fed up and eventually forget about it. Get someone to call me i am tired of this i want it resolved ASAP my latest ref is. ***