NEVER join the INGWE option!!!!

My father is a diabetic, and has various chronic conditions due to his diabetes. For the past 3 years over the same period, father gets admitted to hospital due to his diabetes, or mismanagement of his diabetes.

Each time my father is send for various tests, and each time the doctor who treats my father prescribes a specific treatment. On release from the hospital, my father is issued with 7 days of take home medication. When my father tries to get his prescription renewed his personal GP will advice to follow the same treatment as before.

Unfortunately we have to make use of this GP, as this is the only GP available on the Ingwe network in the area. The treatment prescribed by the GP is not working, as it makes my father gravely ill. My father already lost a significant amount of hearing, as well as his vision. He is simply not well, and we can visual see that his condition is deteriorating. Yet his GP still continues with the same treatment which is not working.

I have decided to send my father for a second opinion last week at a Diabetic centre. I have even obtained an out of network doctors authorisation from Momentum, only to be informed today that the account is being suspended. The strange part is that the account is being paid in full on the 29th of April, yet your billing department still suspended the account for no reason.

I want Momentum to add the diabetic clinic to the network system, but I cannot find someone from Momentum to assist me. Your supervisors and Managers all always engaged in a meeting or in a call with someone else. I am promised that someone will call me back, yet no one ever returns my call. In addition, your call agents is of opinion that my father must continue with his current treatment, even though the treatment is not working. For me the principle for trying the same treatment over and over and expecting a different result is idiotic.

Furthermore following the same approach each year has a devastating toll on my fathers health, and at some stage one has to ask the question when can this approach be seen as medical negligence.

Your current system is only causing harm to my father, I am not happy that Momentum do not want to assist us to obtain proper medical assistance. I am truly sorry to involve you with this matter, but your system is so full of red tape which your own customer care consultants cant even understand.