Never deal with Momentum health medical aids

<p>We had the worse experience with Momentum ever.</p> <p><br />Me and my husband have arrived to SA in June 2015, and the international office recommended to join this medical scheme. We payed upfront and got our membership cards.<br />But the problem was that they refused to pay anything back - no doctor visits (even those who were on their list), neither the medical products prescribed by the doctor. They also refused to communicate and everyone in this company was very rude.</p> <p>We were with them for 6 months (June-November 2015), and there were 2 doctor visits that had to be payed, and that were supposed to be covered by the scheme. After a very long arguments with Momentum by cellphone, e-mail, and after I said we are going to a lawyer, they agreed to pay them back, at a lowest (not the one which was mentioned in our membership broshure) rate and with co-payment. Whatever, at least something.</p> <p><br />However, on the date when we were supposed to receive the money, they said that they need our updated banking details. We did not change our banking details, but sent them the old ones once again.<br />This was March 2016, and today is already September 2016, no payment have been received.</p> <p>So i wrote to them again, asking, what happened with the payment. They rep**** that my e-mail adress in not in their database and basically refused to communicate with me any longer.<br />So I have no idea what have payed them for. We have not got a nice treatment, not a single benefit and a lot of headache. I emphasize that communication they had with us was delayed, very rude and we had a total feeling that they are just trying to get rid of us.</p> <p> </p> <p>We will never deal with Momentum again and won't recommend anybody to deal with them.</p> <p> </p> <p>We were dealing with the following people:</p> <p>Andrena Nundoo; Antoinette Nell; Nicolette Rudig, and, the one who was especially rude and disrespectful - Rikki Erasmus.</p> <p> </p>