Need the same information TWICE

I joined Momentum Health at the end of last year but have had nothing but unpleasant surprises. I was told to go to clicks to have a health assessment done. This I have done in January and my points were allocated. I was also told I will start to get health returns based on the times I go to the gym AFTER the heath assessment. So, I went to the gym and waited month after month for health returns to be paid into my savings account. Now I am told that I will not get any health returns before Momentum gets the results from the health assessment. They admitted having the results and hence allocating my points but they want it resubmitted. How does this make sense? THEY HAVE THE INFORMATION! Now I am loosing money because they need two sets of THE SAME INFORMATION. They are blaming Clicks for not getting the results. This does not make sense as the points were allocated. <br> <br> They only accepted my membership application in the second week of January BUT expected me to pay a full month's premium. How fair is this?<br> <br> It might be time to go back to Discovery as I never had a moment's problems with them. Common sense is a problem as Momentum. My reference number is ***