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vickey B

1 reviews | Active since Jan 2012

23 Aug 2022, 10:25

Most unhelpful useless medical aid

Since April 2022 , i have been trying to get onto this medical add scheme, they keep asking for requirements and I keep sending them the info that they need. A week ago I called and asked them to delay adding a member , i wanted to add and asked them to activate my membership with my daughter , now this membership will be paid via my salary , in their infinite wisdom they ask me where am i getting the funds to pay for this .Never in my 25 years of working have i struggled like this to get onto a medical aid with silly stupid unnecessary questions .

0
Replies (5)
Momentum Health
Momentum Health's reply23 Aug 2022, 11:26
Official
Dear Vickey Benoliel

Thank you for bringing this to our attention, This has been escalated to our New Business team. A consultant will contact you shortly to assist.

Kind regards

Roger Naidoo
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vickey B's update23 Aug 2022, 11:45
Reviewer Update
Roger , I called your new business team twice already , last week I was assured that the paperwork will be finalized and I will have cover from the 1September, today I am told sorry we cant help you , you have to go through your broker . The more i explain that the broker is useless and not helpful I get told then we cant help you .One thing that they forget its my money paying , not the brokers .What is the difference in helping me sort out the issues speaking directly to me then going through a broker who cant get me cover since April 2022 ?
Momentum Health
Momentum Health's reply23 Aug 2022, 11:56
Official
Good day Vicky

I tried to call you to no avail. kindly advise on a convenient time to call you.

Regards

Roger
Momentum Health
Momentum Health's reply24 Aug 2022, 11:34
Official
Good day Vickey

The final decision letter had been emailed to you for acceptance and signature. Kindly forward  the signed letter for medical aid to be activated.

Kind regards

Roger




vB
vickey B's update25 Aug 2022, 13:48
Reviewer Update
Since the last time I posted , Roger called and I thought the medical aid issue was sorted when I was emailed an acceptance letter with the amount of R3147, which I signed and accepted and sent back . Today when I get my membership certificate I get a shock , where my premium will now be new R3722 instead of R3147 which I see is a late joiner penalty ..Why was i not informed about the Late Joiner Penalty when the acceptance letter was sent to me ? On my original application I added an amount of R800 to savings which was not added , to my application , when I asked why it was not added I never got a response .
I dread to think what will happen when I am in this medical aid and I need to go to hospital under an emergency .
Since I had so much issues with this application I think I should go to what I know , DISCOVERY .