Most pathetic service ever!

In the beginning of August I was sick with covid19 symptoms, I got sick the 4th of August and was in contact with momentum on the 8th of August, the day my son was denied to visit his doctor since he was sick to. I sent countless emails to momentum about how badly I was treated by a hello Doctor, Doctor and got no response. I was called once and was told they will investigate and get back to me.. It's more than a month now and still nothing! Momentum just throw away the whole company! Your service is beyond pathetic as well as the service from the hello doctor, doctors! I wouldn't advise anyone to join momentum, I didn't choose them our company did if I had a choice I'd choose another medical insurance company