Money hungry and unsympathetic

<p>I would just like to say how very saddened I am by the lack of service and sympathy a loyal customer receives from momentum health. I have had medical aid with momentum health for almost 3 years now and never one day had an issue with service UNTIL now that is, i no longer have a steady income as of 4 months ago which I notified momentum of and have been trying to keep from cancelling my medical aid with them but they just do not seem to want to help or keep me as a customer. I have dealt with enough **** service from them and have decided to cancel my medical aid as i no longer can afford it because they would not help me down grade my plan. I asked in my cancellation letter that they cancel with immediate affect coz if they have to try debit my account month end there will not be any funds for them to take and this will then put my account in the minus and I cant afford to pay bank changes on a bounced debit order, momentum then sent me a termination letter stating that the cancellation will only take place on the 1\12\2016. after I nicely begged then to please cancel immediately. Ive received letters in my post box since asking me to pay them an amount back which we used from our savings but no one has paid back my money that was over debited the month of October, I tried to sort this payment out but the pathetic staff at momentum health wouldn't help me as usual. Lets explain why i was over charged for the month of October, My son was born on the 30 August 2016 i registered him on medical by the end of September which they charged me for in October, according to one of the customer service people my newborns first month was for free which according to me would have been the month of September BUT NO they said the free month as for August, AUGUST!!! my son was only born on the 30th August so how was that his first month?? Once again I will ask that my medical aid be cancelled with immediate affect as I no longer have any money to pay for medical. </p>