FJ
Felicity J

1 reviews | Active since Oct 2019

05 Jun 2023, 10:06

Momentum/Sirago

<div>I had investigative surgery in March 2023. Momentum refused to part of the doctor's account so I submitted it to my gap cover Sirago who, in turn, also refused stating that this was a PMB. I contacted Momentum and it was resubmitted. Having not heard from Momentum since the resubmission, I contacted the call centre today only to discover that Momentum required more information. I asked for it to be emailed to me but was told that the claims department don't do this. So she was kind enough to put what was on the screen and sent it to me: The email read :Pathology report and Theatre. Shocking to say the least. How does one even try and find out what they want. Either Momentum settle or Sirago settle. Either way I am not going to simply walk away from R8300 ( the reference number is ***</div>

0
Replies (2)
Momentum Health
Momentum Health's reply05 Jun 2023, 15:39
Official
Good day Felicity

Thank you for bringing this enquiry to our attention, we will call you shortly and assist.

Kind regards
Jody Saunders


FJ
Felicity J's update08 Jun 2023, 12:25
Reviewer Update
Thank you Jody for you superb service - my claim is due to be settled today via Sirago and it is really thanks to you - really appreciate your assistance