Momentum's unread emails

I want to warn fellow Momentum Health members that emails with claims attached will NOT be read! I have twice submitted claims by email stating that I have paid the invoice. After the first invoice was subsequently paid to the supplier instead of myself, I complained because I then had to obtain a refund from the supplier. When I emailed the second claim I strongly emphasized that the claim was paid - and that the member was due the refund. Momentum Health paid the supplier...! Fortunately all has been rectified with the supplier but it is awkward and inconvenient to have to ask a supplier for a refund. On a positive note - Momentum paid the claims promptly. It is also reassuring that Momentum Health responds to Hello Peter, hopefully with beneficial results. It does give me more confidence than I have in corporates who do not.