Momentum - Terrible service

I have been a client of Momentum Health4me for 2 years now, I was originally with OCSACARE and got moved to Health4me, however the move has been **********. The Level of service from Momentum is disgusting. I visited a doctor last month and received a call from them today stating that the claim had been rejected by momentum. I called Momentum to find out why, they said I had used my 3 GP visits for the year and required preauthorization before going to the GP, in my entire time with OCSACARE and with momentum over the last 2 years i have NEVER once needed preauthorization. I asked them when and how this was communicated to me, they told me via SMS, I asked them to which number these SMSes were sent and when they went to check, they did not have any of my details, they did not have my Cellphone number nor my Email address, so I am not sure how they SMSed me this communication? I then called in a second time, this time they told me they had SMSed me 3 times with this communication, I again stated that they could not have as I have a reference for a previous call where they admitted to not having any of my details. I was never made aware that preauthorization was needed for any GP visits. I then called a third time, the consoltate was exteremley rude and extremely unfriendly. I requested for proof of communication of these smses which they could not give me, they then tried to push the blame and tell me contact my employee and take it up with them. this is not an issue regarding me and my employee, this is an issue regarding me and Momentum. Momentum are looking for anyone out, and while doing so, being extremely rude. I asked to speak to a manager, I was put on Hold for 45 minutes and then my call just dropped. is this the level of service Momentum pride themselves on? they cannot give me any answers, are rude at going about it and on top of it drop calls. I also asked for a consolutate to call me back, which I am still waiting for.

I only have reference numbers for 2 of the 3 calls as the third one I was put on hold for 45 minutes and then the call dropped before I was able to ask for a refence. the reference numbers for calls are as follows:

1st call- ***nd call- ***rd call- made at 11:14am on the 6 July 2022

My Health4Me reference number is: ***

If I do not receive any further assistance with this query I will be cancelling my membership along with a few other people I know on the same plan.