Momentum should take their staff to service training.

I have been trying to get authorisation for my hospital admission for an hour now. They ask for practice numbers when I tell them I don't have it and request to be called back, they promise to call then never bother doing so. I had to keep on calling and every time I'm transferred to someone else I have to go through the whole security check process over and over again with no regard that I'm using my own airtime. It's called customer service because they are meant to service customers. They seem to neglect that part. I regret paying so much monthly only to get ultramicro service.