MOMENTUM REFUSES TO ASSIST WITH A HEALTH CLAIM, OVER A MONTH LATER AND STILL AWAITING THE OUTCOME

I have been a Momentum Health member four a few years now, paying my account without fail. My daughter was born on 3/11/2017 and I added her to my policy. A key benefit that I was entitled to, the routine immunizations, was never communicated to me. I called Momentum and requested reimbur*****t for these immunizations but had to follow a certain process, which was protocol under these circumstances. The consultant that I was dealing with at the time advised that it will take 3 working days for the authorization to be finalized. Each time I call momentum there is just another story to be added - questions is, if Momentum does not inform me of my benefits once a baby is loaded to my policy, and I assume that my benefits app**** to my baby is the same as app**** to me, does that mean that Momentum is *****ing money from me? The first request was made on 27/08/2018, ref# ********** 08 I followed up a month later on 26/09/2018, ref# ********** 18 I followed up again today on 08/10/2018, ref# ********** 31

What would happen to me financially if this was a life or death situation - clearly i should consider the services of another provider.

Do you really expect this kind of service from your health insurance provider? Outstanding people!!!