Momentum refusal to assist me.

Momentum health 4 me refuse to provide me with a Dr note for my consultation with a Hello Dr medical professional. The reason as to why is because the call was late. I have never received any communication regarding cut off times for being sick. I have used this service on a regular basis during the similair hours and have never received this gross level of service.Momentum is refusing to assist me. They have no problem collecting the funds from my premium, yet I do not receive any service from them when I need it. The people involved were cold and app**** no empathy. I had to run around and request for official communication regarding this. There is no official communication, just an agent who drafted an email and sent it to me. I have the email on hand with reference number as proof that they refused to assist me because my body does not get sick in the correct time in accordance with Momentum rules.

Here is the email Dear Bonga

Health4Me Enquiry

As per our telephonic call HD services do not issue out sick notes after 14:00 we only provide for the following day as member is not feeling well , we do understand that this may cause a bit of confusion to members but unfortunately that is the rule on the health4me.

Trust the above is in order.

The reference number for your enquiry is:***

We look forward to being of further service to you.

You are welcome to contact us if you need any assistance or have any queries:

· email us at *** (please include the membership number in your email); or

· send us a WhatsApp message or call us on ***.