Momentum really not a pleasure to deal with

Momentum is awful. Everytime i try to use the funds in my healthsaver the card fails. I am at the doctor and the momentum money card is not working again. I called momentum money who said I need to speak to healthsaver. I spoke to healthsaver who said I need to speak to Activations. Can somebody help me to use MY FUNDS that are in the healthsaver using the card?