Momentum, Pay Back the Money !

Momentum Health cancelled my membership in January because they didn't have a copy of my ID. They had my cellphone number, address and email but chose not to contact me to ask me to submit the doc. It was just easy for them to cancel. When it's time to refund my money from the Health Saver account, again they didn't contact me when they found out that the bank account they had on record was closed. Their administration is very bad. I have been battling to get this sorted since Jan 2018, it's now November 2018 and still being sent from pillar to post. I submitted a complaint to the Medical Aid Ombud, waiting for resolution.

I really need my money back so I can get medication and pay the doctor's I've consulted this year. Thought I should just post this about them because it's exceptionally horrific how bad their service is. #paybackthemoney #momentumsucks