Momentum Not willing to assist me with my refund and ignoring me

I would like to log a complaint Regarding MomentumHealth4me. I went to the GP and I was assisted successfully. I was given a script and went to a Pharmacy and they tried to assist me and they said the claim is not going through. I went to Dischem and they said the claim is unsuccessful for them to give me medication. I phoned your Call Centre (Call Ref: ********** 18) and the lady that I spoke to said I can’t be assisted because I went to a GP that is not in the Network. I explained to her that the GP is on your Network and the GP is on the List that I was sent by Momentum, and she was not very helpful.

This is a very huge inconvenience as the GP is actually in your list and the consultant failed to assist me. I ended up not getting any help and I had to pay cash from my pocket, for only one medication and I didn’t have enough cash to buy the other medication. I was asked for documents to submit and i emailed all the documents requested. From there i never received any feedback and i have been doing a lot of follow ups with no proper feedback as they keep pointing fingers to other people there at momentum that they have not processed. Yesterday i phoned with no help that i received. On the 1st call, i was not given a proper explanation and i was made to hold the line, and the call was dropped. I called again and the 2nd lady never actually helped, i asked for a Supervisor or a manager and i was told the manager/supervisor wants to knock off as its almost 16:00. i was told to leave my number as someone will call me same day or today in the morning, but no one called me at all. I find this unacceptable as no one is helping. this could have been avoided when the 1st lady that we phoned when i was at Dischem, if she had been competent and say i can not be assisted as she had said i decided to go to a doctor that is not in your network, yet the doctor was in the network. MOmentum has been unprofessional and has been inconveniencing me, especially the *********** consultants that have been attending to me as they keep giving me incorrect info regarding my refund. I was contacted by Janet Behari and she said she is calling to help and asked me to send some documents, and she promised to contact me back urgently as soon as i send the documents, but its now two weeks and she hasn't called back. Ive sent her follow up emails and she never got back to me. Im just left hanging with no answers. The initial request was done almost two months ago.