Momentum not processing claims

I have submitted 2 claims to momentum this month. The 1st via the app on the 4th October and the second via email on the 8th October. I have called multiple time as I have received nothing to show the claims have been processed. In fact, when I called last week I was told the correspondence team hadn't even forwarded the claim to the relevant department. I really needed to get my money back on the last payment run but they still haven't even been processed. I am currently on hold once again to be told to call back in 3 working days. This is totally unacceptable. I have medical aid for a reason and can't wait weeks and weeks to get my money back. The attitude is just to wait and call back. My member number is ********** 21.