Momentum multiply shop is *******

In November 2019, I decided to buy some toys from the multiply shop. After a couple of weeks of not receiving my order and being fobbed off with excuses, I was finally told that they were waiting for one item. Since it had been some time, I told them to cancel the item and refund my money. My order was still not processed. After more calls and emails, it was finally sent. When I reviewed the items, 3 of them were missing. I had ordered 2 of each itme, but only 1 of each item arrived. After yet more calls and emails, a multiply shop agent, Mohammed Gani, phoned me and told me that he had spoken to the suppliers and that the other items were sent with another order. I asked him to refund my money. This year I contacted him again, as I HAVE STILL NOT HAD MY MONEY REFUNDED. He sent me a short email to say that all items were delivered, DESPITE THE FACT THAT HE HAD ACKNOWLEDGED THE MISSING ITEMS. I then decided to contact is manager, Thato Motsoto <***>. He did not respond. I contacted his manager, Antoinette <***>, who could also not be bothered to respond. After a few attempts, I managed to get hold of Thato on the phone. He told me that he was no longer the manager and that he had passed my email onto the agent's manager, Sunil Seetal<***> and gave me his phone number. Which is an invalid phone number.