Momentum Multiply - not what they make it out to be!

I have had the worst experience with Momentum Multiply and this is not the first time! We are encouraged to buy vouchers online which I did (Woolworths). R4000 was deducted from my account and I was never furnished with the vouchers. I have called, emailed, chatted in WhatsApp help line and this has still not been resolved. I continuously get asked for the same details. More than provide my bank statements showing this debit, I can’t do. Momentum continues to paint a picture of great savings and deals yet when one tries to take advantage of these, we need to jump through hoops!