Momentum money VERY BAD SERVICE!

After going back to my doctor's rooms twice due to my medical aid savings money card declining, and spending more than an hour on the phone with more than one person to assist my problem is still not resolved and my account remains unpaid. I have more than enough funds but for some reason the my doctor who's been my doctor for 5 years are not "white listed" with Momentum money, and it is made my job to get this done, as I have explained to Dzivhuluwani Mulaudzi the slip for the speedpoint isn't very clear, I gave him the merchant number over the phone as well and sent the slip to him and he still comes back and tells me I must get a clear slip and that it is my responsibility to get he dr's white listed????? I have been more than understanding driving up and down making phone calls and sending emails but to no success at all in the mean time my account remains outstanding........and seeing that DZivhuluwani told me that it is my right to complain on this platform I decided to it I am awaiting a call back from a supervisor / manager who I was told is unavailable as they are in a meeting