Momentum medical scheme

Dear Momentum medical Scheme.

I am so disappointed in your shocking service. I have required a right hip replacement for over a month. Ever time I phone for authorization I get a different reply as to authorization pending and it will be escalated with no feedback. Finally I receive a letter of authorization that admission has been approved for the stated diagnosis. Confirmed *** for the operation. I send it to the the hospital and the doctor who is going to do the operation confirming that letter i received from momentum health confirming authorization accepted for a certain amount on a prosthesis joint and co-payment for the procedure in the hospital which is acceptable. I cant wait to finally be pain free. I find out by the hospital after we have set a date and preparation for the operation confirmed on a momentum letter head stating admission date and authorization that three days before the operation that the authorization is still pending and the hospital cannot proceed with the operation. The procedure has been declined. Why send me a letter with authorization and then tell me telephonic-ally that the procedure is still declined and you cannot proceed with the hip replacement. I am living in absolute pain and unable to work or carry on with my life . If this is the way you let your customers suffer in pain while we pay a monthly premium to Momentum for medical care its absolutely shocking. Its definitely worthwhile contacting Carte Blanche for an interview.