Momentum Medical Aid run by ******** and negligent imbeciles

Claim submitted to Momentum iro chronic medication on 1 June 2021. Was informed by the call center that the claim was not going to be paid to me but rather the service provider despite the fact that I had paid the service provider in my personal capacity. When I questioned the logic for this I was told that I had to claim reimbur*****t back from the service provider. Service provider was reimbursed on the 18 June. When I approached service provider for reimbur*****t they advised that I had to in fact be reimbursed by Momentum. Momentum then admitted their fault and refused to rectify their mistake immediately albeit that I was out of pocket for over 6 weeks. Momentum call center was extremely rude and unhelpful and refused to escalate my query to the finance manager. Momentum is a shocking medical aid who employs low skilled staff with a total lack of appropriate skills and training. Do not touch them with a 10 foot barge pole. My member number is ***