Momentum medical aid is a ****

I was taken to Garden city hospital on the 2nd of Feb, I was not admitted as I got discharged the same day. I was not given medication instead I was given prescription to go and buy medication. Now I am getting bills from the hospital that I need to pay apparently the medical aid does not cover as I was seen by a Dr who is not on the network, how I was supposed to know that the Dr who will attend to me won't be on the network, I have send a complain on whatsapp on the 7th of Feb spoke to Enhle and she advised that she has resubmitted the claim and should get feedback in 3-5 business days. Few weeks later, no feedback was send to me by momentum and today I got a call from Garden city advising that I need to pay the bill as momentum advised them they not going to pay the bill because of the Dr who is not on the network provider. I went back to WhatsApp and spoke to Rnhle again and again she is telling me that she will submit the claim again and I have to wait again 3-5 business days for feedback. Momentum medical aid is a **** if I had a choice I was gonna cancel this medical aid, R2200 is being deducted every month with no fail yet when they have to cover the bills we being told that Dr is not on the network provider, how when the hospital is on the network provider, momentum you doing us dirty and you ****ming people because now when you check the benefits on momentum app everything was supposed to have been paid by medical aid. I have had this medical aid for 3yrs now and I have never used it and not by choice but a lot of people are complaining that they being charged and told that the medical aid does not cover. Only that we not able to cancel this services as it compulsory for us to have this stupid medical aid at work. I think we need to raise this issues with our hr at work coz momentum is playing us.