LG
Lourens G
1 reviews | Active since Oct 2015
20 Nov 2024, 15:25
Momentum Medical aid Authorization
They changed Authorization which now take 3 days before you have a number. The call centre not helpful .I must book my bed for the 25th November 2024 07h00 but no authorization number. Were advice will/should get by Sunday 24th November 2024.The Doctor need to order a laser equipment for prostate treatment. Momentum you suck!!!Trying since yesterday and were only told now why I have no Authorization number
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Replies (4)LG
Lourens G's updateReviewer Update
20 Nov 2024, 15:38 Trying since yesterday and were only told just now just to be patient. Mad as hell
LG
Lourens G's update20 Nov 2024, 15:38
Reviewer Update
Trying since yesterday and were only told just now just to be patient. Mad as hell
LG
Lourens G's updateReviewer Update
20 Nov 2024, 15:41Authorizations say Doctor's and Hospitals are aware of this. They no nothing of the sort. How can they book a bed get the equipment without a authorization!!
LG
Lourens G's update20 Nov 2024, 15:41
Reviewer Update
Authorizations say Doctor's and Hospitals are aware of this. They no nothing of the sort. How can they book a bed get the equipment without a authorization!!
Momentum Health's replyOfficial
21 Nov 2024, 12:35Dear Lourens Grobler
Thank you for bringing this to our attention.
We are pleased to inform you that your authorisation has been released.
Kind Regards
Debbie
Thank you for bringing this to our attention.
We are pleased to inform you that your authorisation has been released.
Kind Regards
Debbie
Momentum Health's reply21 Nov 2024, 12:35
Official
Dear Lourens Grobler
Thank you for bringing this to our attention.
We are pleased to inform you that your authorisation has been released.
Kind Regards
Debbie
Thank you for bringing this to our attention.
We are pleased to inform you that your authorisation has been released.
Kind Regards
Debbie
LG
Lourens G's updateReviewer Update
26 Nov 2024, 04:36Must say I am a happy person after the Authorization issues. Every one got together and assisted at the end. Special thanks to Lucia Ngcobo who assisted me personally and followed up. Been with Momentum for 8 years and this were the 1st time I had problems. Apologies from my side for being hot under the collar but never in 8 years having a problem just created the frustration. Thanks Debbie for your assistance. The procedure went well and all good news. Happiness .
LG
Lourens G's update26 Nov 2024, 04:36
Reviewer Update
Must say I am a happy person after the Authorization issues. Every one got together and assisted at the end. Special thanks to Lucia Ngcobo who assisted me personally and followed up. Been with Momentum for 8 years and this were the 1st time I had problems. Apologies from my side for being hot under the collar but never in 8 years having a problem just created the frustration. Thanks Debbie for your assistance. The procedure went well and all good news. Happiness .