Momentum isn't serious

I don't know why Momentum has an app if there's no one to provide tech support for issues. Anyway the issue is that I locked myself out of my profile. That's my bad. So I contacted Momentum for a password reset. I emailed numerous times and when I called, the automated message was for me to send an email to the address that I was emailing in the first place. I wrote a Google review and the response I got was to send an email to the email address from which I've never received assistance. Yoh. What a mess. I'm still unable to access my profile almost 4 months later.