Momentum is not a business that I will ever deal with again

I took out a Momentum health policy through Bloom Financial Services at the beginning of November 2025. On the 12th November 2025, I received a welcome letter and policy documents. On a separate email, I received a letter advising of a premium increase from 1 Jan.

I contacted Bloom several times, all the correspondence I received, advising of my dissatisfaction and indicated I would rather cancel and after no compromise, I requested cancellation.

It took them days to get back to me, but finally on 27 November 2025 they rep****, confirming that the policy was cancelled and that the premium that was deducted for November will be refunded and the refund will take between 7-14 days.

I followed up repeatedly after the 14 days and was told that management is on leave and it will only be done in 2026.

Today, I received a response that they will not be refunding me.

Needless to say, I am shocked and question the integrity of Momentum.