Momentum Ignored Repeated Medical Warnings While My Child Deteriorated

My daughter has been severely ill for two weeks, with three ER visits, severe dehydration, persistent diarrhoea and vomiting blood. Multiple doctors confirmed the seriousness of her condition.

On Friday, the treating doctor urgently motivated for admission. Momentum declined it repeatedly. On Saturday, we escalated the matter and were promised a callback—nobody called. We were then told the relevant authorisation department does not operate on weekends. A medical emergency does not pause for the weekend.

She deteriorated further and was finally admitted on Monday, only for Momentum to impose multiple exclusions despite her membership reflecting ZERO exclusions.

Momentum ignored repeated medical warnings while my child became progressively sicker. How much worse was she expected to become before you acted?

I demand immediate executive intervention, a written explanation for every delay and exclusion, and confirmation that her necessary treatment will be covered. Do not send another generic call-centre or mid-management response.